General Information

Welcome to primmor's General Information page. Here you will find important details about delivery, cancellation, posting and other policies that ensure a transparent and satisfactory shopping experience on our website.

Delivery Address:

  • Delivery address accuracy is critical to successful delivery of your order. Please make sure you provide the complete and correct address on the time of purchase. In case of an error in the address provided, a new shipment will only be it will be possible upon payment of a new shipping fee.

Absent Recipient:

  • Our deliveries are made by the Post Office, which will make up to three attempts delivery on different days and times. If there is no success in any of attempts, the order can be collected at the nearest Post Office close to the delivery address or, in some cases, may be returned to the sender.

Purchase Cancellation:

  • Once the product has been shipped, it will not be possible to cancel the order. purchase. If you wish to return the product after delivery, please consult our Return and Refund Policy.

Posting by post:

  • Your product will be shipped within 5 business days after confirmation of order. payment. For payments made by bank slip, confirmation may take up to 3 business days.

Tracking Code:

  • You will receive the tracking code for your order by email, allowing you to track the delivery from posting to arrival at the destination. In purchases with more than one item, you may receive multiple codes. tracking, corresponding to each package sent.

Product Colors:

  • The colors of the products displayed on our website may show slight differences. variations in relation to reality, due to differences in configurations of screen of the devices. Product photos are taken with cameras professionals and artificial lighting, which can also influence the color perception.

Shoe Sizes:

  • The shoes available on our website follow European sizing. we have adapted this difference on our website to make your choice easier. select the size usually used in Brazil, you will receive the equivalent more suitable in European numbering.

Product Conservation:

  • We recommend a gentle hand wash in cold water for best results. preservation of purchased products. Avoid direct exposure to sunlight, opting for drying in the shade, to maintain the quality and durability of the items.

Thank you for choosing Primmor. We are at your disposal to clarify any questions you may have. any questions and ensure the best shopping experience. In case of need, please contact us through our contact page: primmor.com/pages/contact-us .