Privacy Policies

Primmor is committed to ensuring the protection of all your data. To this end, we use one of the world's leading virtual security certificates, the SSL Security Certificate. This certificate ensures the protection of all your personal data, such as delivery address, credit card details and order history, ensuring that they are not disclosed. We chose this technology to eliminate any possibility of access to information in transit by unauthorized persons.

Information sharing

We deeply respect our customers and inform you that Primmor will not make your data available to third parties, whether by sale, rental or transfer. However, this information may be grouped and used internally as generic statistics, with the aim of better understanding the profile of our customers and improving the presentation of the products and services offered on our website.

Offers and services email

We value our customers’ right to choose whether or not to receive information. Therefore, we offer the option to accept or decline receiving promotional or advertising emails. The decision to receive these communications is yours from the moment you register, and you can change this preference at any time by contacting us.

Ownership of information

All information on the Primmor website is our property and may not be altered, copied, extracted or used in any way without the prior express written authorization of our managers. By accessing the website, customers are aware that any improper use of this information may result in civil and criminal sanctions.

Our store respects the confidentiality of your information and ensures that your data will not be made available, transferred or sold to third parties. All information collected on our website is for exclusive use for the purchasing, personalization and facilitation process and is not shared with third parties. The data is stored in our database in an automated and secure manner, without human intervention.

The emails and telephone numbers provided are used exclusively for contacts related to purchases made on our website. With your prior authorization, we may send you emails about current promotions, but you are free to request not to receive these offers at any time.

We do not store information that is not necessary for the purchase to be completed. The use of your CPF is required by law for issuing invoices and shipping goods. Passwords in our database are stored in encrypted form, ensuring that only the owner of the registration has access. Credit card numbers are processed directly by the card administrators, without us having access to this information. All online transactions are encrypted.

Primmor Cookies Policy

To provide the best shopping experience, we use Cookies to personalize navigation on our website, facilitating and speeding up the purchasing process.

Other sections on the use of cookies, such as their definition, use, deactivation and the types of cookies used, remain unchanged, respecting standard internet security and privacy practices.

What are cookies?

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

How do we use cookies?

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disable cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

Cookies we set

• Account related cookies
  
  If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
  
  
• Login related cookies
  
  We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
  
  
• Email newsletter related cookies
  
  This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
  
  
• Orders processing related cookies
  
  This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so we can process it properly.
  
  
• Research related cookies
  
  From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.
  
  
• Form-related cookies
  
  When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
  
  
• Site preference cookies
  
  In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

• This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information about Google Analytics cookies, see the official Google Analytics page.

• Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or the pages you visit which helps us to understand how we can improve the site for you.
• From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
• As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

User Commitment

The user undertakes to make appropriate use of the content and information that Primmor offers on the website and, by way of example but not limited to:

• A) Not to engage in activities that are illegal or contrary to good faith and public order;
• B) Do not disseminate propaganda or content of a racist, xenophobic nature, or online betting houses (e.g.: Betano), games of chance, any type of illegal pornography, in support of terrorism or against human rights;
• C) Not to cause damage to the physical (hardware) and logical (software) systems of Primmor , its suppliers or third parties, to introduce or disseminate computer viruses or any other hardware or software systems that are capable of causing the aforementioned damage.

More information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

Customer Service Channel:

Primmor Team